Shipping
NZ Shipping
We offer free standard shipping on all NZ orders over $249NZD [excluding rural and PO boxes]. Please select the appropriate shipping type based on your address.
Expect your delivery within 2-3 working days after your garment has been made. For rural address, please allow an additional 1-2 working days.
Australia Shipping
We now have two different shipping options to Australia based on weight and timeframe. For orders under 900g, our standard shipping timeframe to Australia is 6-12 business days, once the garment has been made. Orders over 900g will default to our priority tracked shipping, with expected delivery 2-3 business days after your garment has been made. You may also select this option on orders under 900g. If you require your order any sooner, please email hello@rachelmills.co.nz.
A customs duty may be charged to you on orders over $1000AUD. Rachel Mills is not responsible for this duty.
Rest of World
We ship worldwide. Our standard shipping timeframe to the rest of the world is 6-12 business days, once the garment has been made. If you have selected priority tracked shipping, please expect your delivery within 7 business days after your garment has been made. If you require your order any sooner, please email hello@rachelmills.co.nz.
A customs duty may be charged to you depending on your country's customs rules and regulations. Rachel Mills is not responsible for this duty.
USA Shipping - From the 29th of August 2025 onwards, the US government is removing the de minimus exemption for all commercial shipments from anywhere in the world (including NZ). This means, all shipments arriving after this date will be charged US import duties ranging from 5% to 20%, plus potential customs brokerage fees, processing charges, and/or state-level taxes, on top of a 15% tariff for NZ made goods. Rachel Mills is not responsible for any of these duties, and it is your responsibility as the receiver to be contactable by customs during this time via the details on your shipment. If you do not respond within the given timeframe, your order will be returned to us and you will not be reimbursed. If you decide to refuse your shipment, you will be responsible for any shipping charges, duties/taxes and the original shipping charge.