Shipping
Free shipping on all NZ (non-rural) orders $199 and above.
Shipping Policy - Please ensure the address you have provided is suitable for receiving deliveries Monday to Friday 8am to 5pm. We are unable to take responsibility for missed deliveries.
If you have ordered a (PO) product, please allow seven days from closing date (Tuesday), for us to make your product before shipping it. If you have ordered an (IS) product, orders will be processed the next working day. Orders placed on weekends and public holidays will be processed the next working day. Buyer will receive a shipment confirmation email with the shipping tracking number.
If you have ordered a (PO) product, please allow seven days from closing date (Tuesday), for us to make your product before shipping it. If you have ordered an (IS) product, orders will be processed the next working day. Orders placed on weekends and public holidays will be processed the next working day. Buyer will receive a shipment confirmation email with the shipping tracking number.
We cannot ship to PO boxes. Please get in touch if you are unable to provide an alternative address. Please expect your delivery within 2-3 working days after your garment has been made. There may be delays during the Christmas period.
Rural - If you live in a rural location, please check at the link below if your address is considered rural with the shipping company we use, by clicking [here]. If rural, please select Rural Delivery at checkout, and allow an additional 1-2 days to receive your order. Please note, if you have selected standard shipping but your address is considered rural as described above, we will be in touch to arrange the additional shipping charge before your order can be shipped.
Australia Shipping - If you have selected priority tracked shipping, please expect your delivery within 7 business days after your garment has been made. If you have selected partially tracked shipping, the usual estimated delivery time is 6-12 business days.
International Shipping - We can ship worldwide, but please be aware sometimes there are delays on these shipments. Our standard international delivery option does not require signature, so please ensure there is somewhere safe for the courier to leave your parcel. If you would like a signature option, please select our priority shipping. The usually estimated delivery time is 6-12 working days. We are able to organise urgent shipping if required, for an additional fee. Please email hello@rachelmills.co.nz to arrange this.
For international orders, we will provide you with a link to track your order via NZ Post. Each country will have a different postal service provider that the tracking is transferred to, once it reaches the corresponding country. Use the same tracking number on the corresponding postal website. You can find out which postal service provider each country uses by clicking [here] and selecting the country. We regularly ship to the follow destinations (but are not limited to), through the below local providers.
Australia - Australia Post or First Global Logistics
United Kingdom - Royal Mail
United Kingdom - Royal Mail
United States - USPS
Canada - Canda Post
Singapore - SingPost
France - La Post
Italy - Poste Italiane
Germany - Deutsche Post
Japan - Japan Post
A customs duty will be charged to you depending on your country's customs rules and regulations. Rachel Mills is not responsible for this duty. Lawfully, we cannot change the value order on commercial invoices as we must adhere to all international import and export laws. Customs will hold onto your shipment for 10 working days, and will contact you via the details provided on your shipment. Please keep an eye on your email and mailbox during this time. If you do not respond within the 10 working days, your order will be returned to us and you will not be reimbursed. If you decide to refuse your shipment, you will be responsible for any shipping charges, duties/taxes and the original shipping charge. We are happy to ship your parcel to you again, but will require an additional shipping fee.
All shipping - if your address has been registered with an "authority to leave" or ATL, we will not be responsible if your item goes missing once it reaches your address. Please check with the shipping company prior to receiving your item if you are unsure or would like to change this.
If your item has not arrived to you within the timeframes mentioned above, or you are having any issues with tracking your item, please email hello@rachelmills.co.nz and we will assist as best as we can. If an item has not arrived due to an error outside of our control, we will lodge an enquiry through NZ Post, or any alternative postal provider. Please note, we need to wait to hear back (usually with five working days) before we can proceed.
