Shipping


Free shipping on all NZ (non-rural) orders $99 and above.
Shipping Policy - Please allow 1 working day for your order to be processed, then 5 working days for your garment to be made. Orders placed after 9am will be processed the next working day. Orders placed on weekends and public holidays will be processed the next working day. Buyer will receive a shipment confirmation email with the shipping tracking number.
We cannot ship to PO boxes. Please get in touch if you are unable to provide an alternative address.
Rural - If you live in a rural location, please check at the link below if your address is considered rural with the shipping company we use, by clicking [here]. If rural, please select Rural Delivery at checkout, and allow an additional 1-2 days to receive your order.
International Shipping - Please expect your delivery within 10 business days after your garment has been made. For international orders, a customs duty will be charged to you depending on your country's customs rules and regulations. Rachel Mills is not responsible for this duty. Lawfully, we cannot change the value order on commercial invoices as we must adhere to all international import and export laws. If you decide to refuse your shipment, you will be responsible for any shipping charges, duties/taxes and the original shipping charge. All international orders are shipped via DHL.
Shipping within New Zealand - Please expect your delivery within 2-3 working days after your garment has been made.