Online Exchange Policy

To avoid any disappointment in your order please take note of the below terms and conditions.
As a made-to-order brand, we appreciate any concerns to be made prior to purchasing. Please email hello@rachelmills.co.nz or call 09 630 5071. We are always happy to offer more help with sizing of garments especially.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unworn and in the same condition that you received it. It must also be in the original packaging, with the swingtag attached.
We may ask for more information as to the reason for the exchange, before accepting the exchange.